FREQUENTLY ASKED QUESTIONS
3M
Do you have more than 1 headset?
Did this happen suddenly or have you been experiencing problems?
Have you had a power outage or lightning strike?
Did you reprogram the unit to your base?
Is the power light on at the base?
Is there a channel light showing?
Do you hear a vehicle detector beep in earpiece?
Have you reset your base?
Power down for 2 minutes, turn it back on and reprogram the unit.
My Headset has static
The headset needs to be reprogrammed to the base. Follow procedures on card and make sure no one is at the menu post. The headset may not be fully programmed if a customer is on the pad or another employee is taking an order.
I can hear but can't talk
Check to see if you can talk on the page button. Make sure you have a fully charged battery. Reprogram the unit if needed.
I can't hear or talk
Check battery, replace with new if needed, and reprogram. On the 1060, the green light should flash on the station when the programming is working. On the 960, listen for tones in the earpiece while programming.
I don't hear any tones when I'm programming
Check to see that the 3 pins in the slot aren't bent and that the cable is fitting over the pins. Make sure cable is plugged into base and the headset and base are turned on.
I can't hear anything, but they can hear me
The speaker may be broken. The best thing to do is to send it in for repair
My batteries rattle when I put them in the headset
That means the battery contacts are broken. At this point, the battery will not hold a charge. Replace with new.
My charger is staying red
The batteries are old and won't take a charge. Clean contacts on charger to remove buildup. For better contact with the battery, charger may need to be repaired.
My charger won't light up
First, try another outlet and alternate batteries in ports. If you still have no luck, a new charger is needed.
All of my headsets have quit working
Make sure the base is on. If you hear static, you need to reprogram. If you can talk to each other, hit T1 or T2. Does it key up a light on the base? If yes, can you hear a tone when a car arrives?
HME
I just got my COM back and it doesn't work
If the light doesn't come on, insert fresh batteries and turn on. If the light does come on, see if you hear anything in the headset; switch headsets if needed.
To verify Switches are set correctly:
Pull battery door from case and remove the battery. Locate the switches inside Row of 4/Row of 8. Match switches in non-working unit to one that does work. Put on verified headset and insert a fresh, fully charged battery. Check for functionability.
If the unit doesn't key the base and you can't talk to another person on B button, send the headset in for repair.
Fast Track Timers
Manuals online at www.phaseresearch.com
My display at the window keeps running
After the car is gone, check the base unit at the timer. See if the L4 light is still on, and counting at center column, use main keys to reset Loop at that window. If that doesn't work, power unit down and reboot.
The display is blank on the timer
If there are no other lights on, try moving it to another outlet. If that works, hit print display and see if it prints. If it doesn't work, send it in for repair.
The Printer won't print
Check to see if the red light on Printer Board is lit. Hit reset; if the red light still won't come on, the printer may need to be repaired.
Printer Troubleshooting
| Trouble |
Probable Cause |
Solution |
| 1. Paper Jam. |
|
1. Remove jammed paper and reload printer. Reset printer. |
| 2. Printer locks up. |
1. Paper jam. |
1. Remove jammed paper and reload printer. Reset printer. |
| 3. Paper advances but does not print. |
1. Incorrect paper.
2. Paper is in there incorrectly. |
1. Use specified paper.
2. Reload paper correctly. |
| 4. Prints too light. |
1. Paper dust and/or Platen damage. |
1. Contact dealer. |
| 5. Prints only half of characters. |
1. Possible printer damage. |
1. Contact dealer. |
| 6. Does not supply all reports. |
1. Printer options set incorrectly. |
1. Set printer options. |
Remote Display Troubleshooting
| Trouble |
Probable Cause |
Solution |
| 1. Beeps continuously. |
1. Beeper options setting calls for beeps to continue.
2. Remote needs to be reset.
3. Possible detection issue. |
1. Check target options and reset if necessary.
2. Unplug cable from top of Remote and then plug back in. Wait for Remote to stop counting down and press Main Menu twice.
3. Contact dealer. |
| 2. Displays colon ( : ) only. |
1. Brown-out or power surge.
2. Remote needs to be reset.
3. Store hours set incorrectly.
4. A particular timed event is inactive, e.g., Remote is set to display a window that is closed. |
1. Unplug cable from top of Remote and then plug back in. Wait for Remote to stop counting down and press Main Menu twice.
2. Unplug cable from top of Remote and then plug back in. Wait for Remote to stop counting down and press Main Menu twice.
3. Reset store hours or time and date.
4. Reset Remote Display options. |
| 3. Blank Display. |
1. Remote not connected to Timer.
2. Brown-out or power surge.
3. Remote needs to be reset.
4. Store hours set incorrectly.
|
1. Reset cable. Wait for Remote to stop counting down and hit Main Menu twice.
2. Press main Menu twice.
3. Unplug cable from top of Remote and then plug back in. Wait for Remote to stop counting down and press Main Menu twice.
4. Reset store hours or time and date. |
Main Console Troubleshooting
| Trouble |
Probable Cause |
Solution |
| 1. Timer inaccurately shows store as closed. |
1. Store hours set incorrectly. |
1. Reset store hours. |
| 2. Timer continues timing though no cars are in drive-thru |
1. Drive-Off.
2. Detector locked ON. |
1. Timer fixes itself.
2. Reset Loop. |
| 3. Timer does not have power. |
1. Power cord unplugged.
2. Circuit breaker in building is tripped (OFF).
3. Power to building is off.
4. Blown fuse. |
1. Plug in power cord.
2. Reset circuit breaker.
4. Replace fuse (5mm x 20mm, 4 amp, fast-blowing) |
| 4. Timer screen is blank. |
1. Power turned off. |
1. Resume power. |
| 5. Keypad does not respond. |
1. Possible power surge. |
1. Contact dealer. |
| 6. An "L" light is locked on. |
1. Possible detection issues. |
1. Contact dealer. |
| 7. L2, L^ is not working. |
1. Headset not working. Intercom not functioning. |
1. Check your intercom manual and/or contact intercom dealer or factory. |
| 8. Battery replacement screen. |
1. Real time clock battery low. |
1. Contact dealer. |
| 9. Extended software expiration screen. |
1. The extended software contract (ESC) is soon to expire. |
1. Contact dealer. |
When calling for assistance, always have the serial # of timer, location of store, version # and your access code to help maneuver through the screens.
Panasonic
Verify frequency on the 520, 920 and 1020 units with a working unit. Each one has a tech use door where switches are located.
I Can't Talk or Page
If it keys the base, try a different battery and headset. If it doesn't, send it in for repair.
On the Panasonic 2020, verify the switches are matched with a working unit, and has a fresh battery and a good working headset. If you can't talk and can page, or you can't talk or page, send it in for repair.
My base station won't turn on
Check the outlet, hit reset on the base for circuit breaker, turn on again. If there is no power belt to belt, the base has a problem. If the base keys up when the talk button is pushed, check to make sure that no wires were pulled from the base and check outside to see if the speaker post is damaged. Have an employee key the belt to see if there is any cracking or popping noise coming from the post. If there is, you might have a bad speaker or mic. Whether it's a base problem or a speaker post problem, call for local service.
Panasonic Charger
If there are no lights on the charger, move the plug to a different outlet. Check the cord for cuts or breaks.
If the battery lights are on but it never turns green, send it in for repair.
If the lights turn green too quickly, check the batteries. Are they old? Are they corroded at the contact points? Clean contacts on the battery and in the charger with an eraser. Retry charging process. If they still turn green too quickly, there is a problem with the charger, send it in for repair.
Troubleshooting Support by Product
Chargers
The lights are not working on my charger
First, move the power cord to a different outlet. If that doesn't work, check the power cord for any cuts or a break in the line. Alternate batteries in ports. Clean contacts on charger and batteries with an eraser.
Some of the ports won't light up on my charger
Send in for repair.
The lights on my charger won't turn green
Check the age of the batteries and clean the contacts. If that doesn't work, send in for repair.
The lights on my charger are turning green too quickly
Send in for repair.
The batteries won't stay in the charger
Send in for repair.
Troubleshooting Support by Model
3M C960 System Troubleshooting
| Problem |
Probable Cause |
Solution |
| 1. No communications. All headsets hear static. |
1. The base station is not on.
2. Base station and headsets are not programmed to same channel.
3. The base station is defective. |
1. Turn the base station ON. Make sure the power transformer is plugged into the wall outlet and into the base station power receptacle. If the red power light does not come on, check for power at the wall outlet.
2. Reprogram the headsets with the programming cable.
3. Call for authorized service. |
| 2. A single headset hears static. |
1. Headset is not programmed to same channel as base stations. |
1. Reprogram the headset with the programming cable |
| 3. A single headset hears static. Programming cable has not effect. |
1. Defective programming cable.
2. Defective headset. |
1. Try to program other headsets with the same cable. If they won't program, replace the cable.
2. If the other headsets program OK, the single headset needs repaired. |
| 4. A single headset is dead. No static is heard. |
1. The headset is not turned on.
2. The battery is discharged.
3. The headset is defective. |
1. Press the ON button.
2. Replace the battery with a fully charged one.
3. Call for authorized service. |
| 5. No vehicle alert tone in headset. |
1. No power to the vehicle detector.
2. Vehicle Detector is "locked up".
3. Base station alert tone volume is set too low. |
1. Plug the vehicle detector into power outlet or replace the detector fuse.
2. Remove power to vehicle detector for a few seconds to reset the detector.
3. Adjust alert tone volume. |
| 6. All headsets will not go into Standby (silence) when the vehicle leaves the menu sign. |
1. This is normal when a pulse (air switch) type of vehicle detector is used.
2. There is a large metal object near the loop in the driveway (if a loop is used).
3. The Loop detector is "locked up."
4. Defective vehicle detector. |
1. Press the Page switch to silence the menu microphone.
2. Remove the object.
3. Unplug the loop detector from the AC outlet and plug it back in to reset the detector.
4. Call for authorized service. |
| 7. Audio on all headsets cuts out or is interrupted. |
1. The cause could be radio interference. These are symptoms of interference:
- The operating range between the base station and the headsets gets very short, sometimes 25 feet or less. Normally you will hear nothing to indicate interference.
- The Talk or Page light flickers briefly causing the system to leave standby mode, and go into listen mode with no vehicle alert heard.
- The system may drop out of Talk Lock by itself.
- When pressing the Channel Select button on the Base Station, the channel lights move sluggishly or not at all.
2. Loose or frayed wiring.
3. Poor location of Base Station (behind large metal objects, too far from work area, etc). |
1. Change the channel on the Base Station to one at least three channels away.
- If using a single base station, move jumper J3 to the lane 2 position. This provides 8 additional channels from which to choose.
- Locate and shut off other 900 MHz devices in the building, such as cordless phones, video and speaker systems, and video monitors.
2. Call for authorized service.
3. Relocate the Base Station, or add an additional Base Station to extend the range of the system. |
| 8. No Talk or listen from the menu sign when using the backup wired intercom. The C960 system works OK. |
1. The base station is turned on.
2. No power to the backup intercom.
3. The volume controls are set too low on the backup intercom.
4. Defective backup intercom or wiring. |
1. Turn the base station OFF.
2. Turn the backup intercom on or plug in its power transformer.
3. Turn the volume controls up.
4. Call for authorized service. |
| 9. No Talk or Page to other headsets from a single headset, or Talk or Page buttons require excessive pressure to operate. |
1. Dirt or grease under Talk or Page switch.
2. Worn or defective Talk or Page switch.
3. Defective headset |
1. Call for authorized service.
2. Call for authorized service.
3. Call for authorized service. |
| 10. Low Talk volume or feedback from a single headset. |
1. The holes in front of the microphone are plugged with dirt or grease.
2. Operator is not positioning the microphone correctly.
3. Defective headset. |
1. Call for authorized service.
2. Refer to Operating Guide.
3. Call for authorized service. |
| 11. Louder Talk volume or feedback from a single headset. |
1. The holes in back of the microphone are plugged with dirt or grease. |
1. Call for authorized service. |
| 12. Constant programming tones heard on a single headset. Programming cable has no effect. |
1. Defective headset. |
1. Call for authorized service. |
| 13. The "hands free" function does not work. |
1. The Talk Lock button is not enabled on the headset.
2. The system is operating in Standard mode. |
1. Refer to Operating Instructions to enable Talk Lock.
2. Talk Lock is disable in Standard mode. |
3M C960 Battery and Battery Charger Troubleshooting
| Problem |
Probable Cause |
Solution |
| 1. No lights come on when a battery is inserted into charger. |
1. Dirty contacts on battery or charger.
2. No power to charger.
3. Defective battery.
4. Defective charger. |
1. Clean contacts on battery and charger with an alcohol moistened swab.
2. Make sure power transformer is plugged into charger and a "live" outlet.
3. Try a known good battery.
4. Call for authorized service. |
| 2. Short battery life. |
1. Worn out batteries.
2.The battery needs to be conditioned because it was repeatedly removed from the headset before the low battery alert sounded.
3. Wrong type of power transformer used for charger. |
1. Replace Battery.
2. Condition the battery.
3. Make sure power transformer is marked"Secondary Voltage 14 VAC." |
| 3. The orange light comes on when a battery is inserted into the charger. |
1. Defective battery. |
1. Replace the battery. |
| 4. The green light on the charger never comes on. |
1. Defective battery. |
1. Replace the battery. |
3M C1060 System Troubleshooting
| Problem |
Probable Cause |
Solution |
| 1. No communications. All headsets hear static. |
1. The base station is not on.
2. Base station and headsets are not programmed to same channel.
3. The base station is defective. |
1. Turn the base station ON. Make sure the power transformer is plugged into the wall outlet and into the base station power receptacle. If the red power light does not come on, check for power at the wall outlet.
2. Reprogram the headsets with the programming cable.
3. Call for authorized service. |
| 2. A single headset hears static. |
1. Headset is not programmed to same channel as base stations. |
1. Reprogram the headset with the programming cable |
| 3. A single headset is dead. No static is heard. |
1. The headset is not turned on.
2. The battery is discharged.
3. The headset is defective. |
1. Press the ON button.
2. Replace the battery with a fully charged one.
3. Call for authorized service. |
| 4. No vehicle alert tone in headset. |
1. No power to the vehicle detector.
2. Vehicle Detector is "locked up".
3. Base station alert tone volume is set too low. |
1. Plug the vehicle detector into power outlet or replace the detector fuse.
2. Remove power to vehicle detector for a few seconds to reset the detector.
3. Adjust alert tone volume. |
| 5. All headsets will not go into Standby (silence) when the vehicle leaves the menu sign. |
1. This is normal when a pulse (air switch) type of vehicle detector is used.
2. There is a large metal object near the loop in the driveway (if a loop is used).
3. The Loop detector is "locked up."
4. Defective vehicle detector. |
1. Press the Page switch to silence the menu microphone.
2. Remove the object.
3. Unplug the loop detector from the AC outlet and plug it back in to reset the detector.
4. Call for authorized service. |
| 6. Audio on all headsets cuts out or is interrupted. |
1. The cause could be radio interference. These are symptoms of interference:
- The operating range between the base station and the headsets gets very short, sometimes 25 feet or less. Normally you will hear nothing to indicate interference.
- The Talk or Page light flickers briefly causing the system to leave standby mode, and go into listen mode with no vehicle alert heard.
- The system may drop out of Talk Lock by itself.
- When pressing the Channel Select button on the Base Station, the channel lights move sluggishly or not at all.
2. Loose or frayed wiring.
3. Poor location of Base Station (behind large metal objects, too far from work area, etc). |
1. Change the channel on the Base Station to one at least three channels away.
- If using a single base station, move jumper J3 to the lane 2 position. This provides 8 additional channels from which to choose.
- Locate and shut off other 900 MHz devices in the building, such as cordless phones, video and speaker systems, and video monitors.
2. Call for authorized service.
3. Relocate the Base Station, or add an additional Base Station to extend the range of the system. |
| 7. No Talk or listen from the menu sign when using the backup wired intercom. The C960 system works OK. |
1. The base station is turned on.
2. No power to the backup intercom.
3. The volume controls are set too low on the backup intercom.
4. Defective backup intercom or wiring. |
1. Turn the base station OFF.
2. Turn the backup intercom on or plug in its power transformer.
3. Turn the volume controls up.
4. Call for authorized service. |
| 8. No Talk or Page to other headsets from a single headset, or Talk or Page buttons require excessive pressure to operate. |
1. Dirt or grease under Talk or Page switch.
2. Worn or defective Talk or Page switch.
3. Defective headset |
1. Call for authorized service.
2. Call for authorized service.
3. Call for authorized service. |
| 9. Low Talk volume or feedback from a single headset. |
1. The holes in front of the microphone are plugged with dirt or grease.
2. Operator is not positioning the microphone correctly.
3. Defective headset. |
1. Call for authorized service.
2. Refer to Operating Guide.
3. Call for authorized service. |
| 10. Louder Talk volume or feedback from a single headset. |
1. The holes in back of the microphone are plugged with dirt or grease. |
1. Call for authorized service. |
| 11. Constant programming tones heard on a single headset. Programming cable has no effect. |
1. Defective headset. |
1. Call for authorized service. |
| 12. The "hands free" function does not work. |
1. The Talk Lock button is not enabled on the headset.
2. The system is operating in Standard mode. |
1. Refer to Operating Instructions to enable Talk Lock.
2. Talk Lock is disable in Standard mode. |
3M C1060 Battery and Battery Charger Troubleshooting
| Problem |
Probable Cause |
Solution |
| 1. No lights come on when a battery is inserted into charger. |
1. Dirty contacts on battery or charger.
2. No power to charger.
3. Defective battery.
4. Defective charger. |
1. Clean contacts on battery and charger with an alcohol moistened swab.
2. Make sure power transformer is plugged into charger and a "live" outlet.
3. Try a known good battery.
4. Call for authorized service. |
| 2. Short battery life. |
1. Worn out batteries.
2.The battery needs to be conditioned because it was repeatedly removed from the headset before the low battery alert sounded.
3. Wrong type of power transformer used for charger. |
1. Replace Battery.
2. Condition the battery.
3. Make sure power transformer is marked"Secondary Voltage 14 VAC." |
| 3. The green light on the charger never comes on. |
1. Defective battery. |
1. Replace the battery. |
COM 400
I can hear, but I can't talk
Does a red light flash when hitting A? If yes, check the headset. If no, the switch is bad.
My earpiece has static burst
It is not on the correct frequency or the base is not on . If it's on all the belts, you have a base problem; if it's just the one belt, send that belt in for repair after verifying current frequency.
I can hear the customer but I can't talk to them
If it's on all the belts, check the wires and switch on the outside speaker. Also, be sure the wired/wireless switch is in the wireless position. If it's just one belt, check the headset, switch, and retry. If this doesn't work, send it in for repair.
Common Problems:
Weak batteries, bad headsets, worn sockets, worn switches, improper switch settings (if you borrow from another store, the frequency settings are not always the same).
COM 6000
After a 6000 has been repaired, it needs to be re-registered. Please follow procedure on the sheet. Always have the headset (by appropriate color) plugged into the unit with fresh batteries before proceeding with the instructions.
- Lightning and/or Power Outages can affect equipment function dramatically. The base unit may not always fail immediately after the power returns. Components inside may take a surge and weaken performance of components for operation. Once powered up again it will deteriorate and fail later.
HME 6000 Communicator Registration
During installation of the Wireless 6000 system, each Communicator was registered for use with a specific base station. The base station thereby recognizes all registered Communicators when their power is on, differentiating between them and interfering transmissions from other electronic equipment operating on similar frequencies. If a Communicator is replaced, the new one much be registered. A maximum of 15 Communicators can be registered.
When a Communicator is replaced, the old one remains in memory. If the maximum number of 15 is exceeded, all current registrations much be cleared, and all active Communicators must be re-registered. To clear all current registrations, press the "Clear All Registration" button after releasing the "Reset" Button, until the clear code "c" (lower case) appears on the Communicator ID display. All active Communicator can then be registered, one at a time.
Register each Communicator as follows:
Note: Communicators must be within 6 feet (1.83 meters) of the base station while being registered.
- Be certain all Communicators registered are powered off and the base station power is on. Other Communicators can be on or off.
- Open the base station and press the "Registration" button
- If no Communicators are powered on, the status light will be blinking red. If any Communicators are powered on, the status light will be on steady green.
-After you press the "Registration" button, the Communicator ID display will show a small "o" for open and the light will blink green.
- Press and hold the B button while pressing and releasing the PWR (power) button to turn the Communicator on, and then release the B button. This will cause the Communicator to enter the registration mode.
-The status light in the base station will be blinking green, and the Communicator ID display will continue to show a small "o" for open.
-The power lights next to the A1 and A2 buttons on the Communicator will be blinking red, then will change to green.
When the registration is successfully completed:
-The green status light in the base station will be on steady and the Communicator ID display, to the left of the status light, will show the ID number assigned to this Communicator. ID numbers are assigned sequentially as 0 through 9, A, b,C,d, and E.
-One of the power lights on the Communicator will remain on steady green.
Panasonic 2020 Setup Procedures
Caution: Setup of this product should only be performed by qualified service personnel or system installers.
Opening the Switch Pocket
1. Press the power button to turn off the order taker unit.
2. Open the switch pocket by moving the lid.
3. Set the channel selector and DIP switches (Refer to "Channel Group Selection" and "DIP Switch Setup".
4. After finishing the setup, close the switch pocket by moving the lid.
5. Turn on the order taker unit.
Notes: Be sure to turn off the order take unit in Step 1. Otherwise, the channel group (refer to "Channel Group Selection") will not be activated until you turn off and on the power again.
Turning the Power On/Off
1. Hold down the power button for two seconds to turn on the order taker unit.
2. After using the order taker unit, hold down the power button for two seconds to turn off the unit.
Channel Group Selection
You can select a channel group by setting the channel selector, which is the rotary switch inside the switch pocket.
1. Press the power button to turn off the order taker unit.
2. Set the switch to the channel group.
Available Channel Group: 1-8
Notes: When a switch position other than 1 through 8 is selected, the power indicator will blink in red.
Be sure to turn off the order taker unit in Step 1. Otherwise, the channel group will not be activated until you turn off and on the power again.
Panasonic 2020 Belt Pack Troubleshooting
| Problem |
Probable Cause |
Solution |
| 1. The power indicator blinks in red. |
1. A wrong channel is selected. (The channel selector is set to the wrong position.) |
1. Select any of the channels 1 through 8.
2. Consult your dealer for repairs. |
| 2. The power indicator lights up in red and a constant beep is heard in the headphone. |
1. The battery power is nearing its end. |
1. Recharge the battery. |
| 3. Cannot turn on the order taker unit. |
1. The battery is exhausted.
2. The battery is not inserted correctly. |
1. Recharge the battery.
2. Position the battery properly. |
| 4. Cannot communicate with other store personnel or the customer at the menu board. |
1. The center module may be turned off. |
1. Turn on the power switch of the center module.
2. Consult your dealer for repairs. |
| 5. Cannot listen or talk to the customer, while communications with the store personnel are ok. |
1. The vehicle detector may malfunction because the detector is not plugged into the center module, no power is supplied, or the detecting function is our of order. |
1. Check that the vehicle detector is plugged in and is supplied power.
2. Consult your dealer for repairs. |
| 6. Cannot "page" or "talk" in certain areas. |
1. Radio wave intensity is insufficient in the areas. |
1. Remove any metal obstacles blocking radio waves, or extend the transmission antennas. |
Setting/Checking RF2000BP Frequency
Attention: To properly set your new RF2000BP frequency, remove battery cover and locate dip switches.
Switch Functions
First row of 4 dip switches set tone.
Second row of 8 dip switches set frequency.
Note: 1=down 0=up
Tone Settings
| Tone |
Switch Settings |
| T7 |
000 |
| T8 |
100 |
| T9 |
010 |
| T10 |
110 |
| T11 |
001 |
Frequency Settings
| Frequency |
Switch Settings |
| M2/M1 |
01010011 |
| M2/M8 |
01011000 |
| M6/M4 |
10010100 |
| M7/M3 |
00101001 |
| M7/M40 |
00101100 |
| M9/M8 |
10101000 |
| M9/M27 |
10101010 |
| M11/M5 |
00011101 |
| M11/M27 |
00011010 |
| M12/M37 |
11101011 |
| M12/M41 |
11100101 |
| M15/M39 |
01000111 |
| M16/M38 |
11111111 |
| M17/M39 |
01110111 |
| M18/M39 |
10110111 |
| M19/M25 |
00110001 |
| M20/M40 |
11011100 |
| M21/M40 |
00001100 |
| M24/M37 |
01101011 |
| M26/M8 |
10001000 |
| 
