Scott R.
Assistant Production Manager
Senior Level Technician

Industry Skills
HME high-level component repairs along with HME technical support. Scott specializies in
research and development as well as Fiber optic cable assembly and configurations.

Most Enjoyable Job Quality
“Helping Customers resolve technical issues via phone support. I do EVERYTHING I can to prevent the customer from sending in their equipment.”

“I’m not happy until the issue is fixed. I LOVE MY JOB.”

Personal
Married. 2 Children ages 12 & 13.

Background
9 years electronics experience. Electronics Technician for The U.S. Navy. Traveled World Wide specializing in miniature and micro soldering and component level repairs. Military training in fiber optic technology.
Served on the USS Cole for 3 years of his 6 year Naval term earning numerous awards, including Good Conduct, Navy & Marine Corp. Achievment Medal, Sea Serve Ribbon, and multiple letters of recommendation from commanding officers.

#1 Customer Technical Support Request
Although each repair is accompanied with reprogramming instructions, they are often overlooked by the customer. I’d say 38% of technical support requests deal with programming issues on the customer end.

James M.
Field Service Specialist

Industry Skills
Service and installation of Analog and Digital Drive-Thru Systems including 3M, Panasonic, HME and Quail Digital, as well as Fast Track 2+2 Timer Systems.

Most Enjoyable Job Quality
"When you hear "Thank God You're Here!"

Technical Background
Associated degree in Audio/Visual Production
U.S. Army Live Sound / Pro Audio
Radio Communications

Number Of Repairs Performed
Too many to count!

James L.
Electronics Electrician II

Industry Skills
Over 10 years at RFT with a "hands on; drive-in headfirst; sink or swim mentality".

Most Enjoyable Job Quality
The Challenge

Number of Repairs Performed
17,362, give or take a few hundred

Jeff T.
Technician II

Industry Skills
16 years at RFT. A vast knowledge of HME, 3M, and Panasonic Drive-thru Systems, Fast Track and HME timer systems, Trouble Shooting and Technical Requests, Field Service, Digital Surveillance Systems, System Installation, Equipment Repairs, and Customer Service.

Most Enjoyable Job Quality
Working with a great groupo f people who have become family over the years. A varying work environment and challenges to my technical abilities. The satisfaction of a well done, completed task and a happy customer.

Technical Background
CDI Tech Institute, Electrial & Building Maintenance

Number of Repairs Performed
At Least 30,000